Free Delivery on orders over ₹20K

FAQs

FAQs

What is the lifecycle of a return request?

– You can place a return request within 7 days of order delivery. However, in case of Damaged/Missing, or incorrect Product, the Return request should be filed within 1 day of delivery.
– Once filed, the Return request will be reviewed by our representatives for approval.
– After approval, pickup of the product will be arranged through our courier partners.
– If our reverse pickup service is not available at your address, we will ask you to dispatch the product (order). The courier charges will be reimbursed by the imastudent.com
– After the product (order) is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability else a refund will be provided.

Under what conditions can I return or replace my order?

Returns/Replacement are accepted under the following cases –
– Wrong Product – Wrong color/ size/ style/ model.
– Wrong item ordered/ delivered
– Defective Product – Manufacturing defect/ Non-functioning (Not applicable, Replacement only. If the product is under Manufacturer’s Warranty)
– Damaged Product – Physical damage/ Tampered product or packaging
– Wrong Quantity – Missing Products/ Parts
– No Invoice/Warranty Received.

Under what conditions returns/ replacement requests will not be accepted?

Returns/ Replacement requests will not be accepted under the following cases –
– If Product is Altered/ Used.
– If Product is Returned without Original Packaging (price tags, labels & accessories).
– If Serial Number has tampered.
– For Defective product that is covered under Seller/Manufacturer’s Warranty or Reported after 7 days of the Delivery.
– For Damaged/Missing product that is reported after 1 day of the delivery.
– For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page.

When do you initiate a pickup for returns?

Once your request to return an order is approved, a pickup will be initiated. Once a return is approved for pick up, an email will be sent to the registered email id for pick-up-related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup –
– The product should not be used/altered/ tampered
– Keep original price tag, manufacturer box & packing slip intact
– Mention the Order Number on the box
– Take a video/pictures of the returning item/packing.
– Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
Keep the Courier Company’s receipt for tracking purposes

What do I do if my area does not have a reverse pick-up service?

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In the case of Self-Shipment, imastudent.com will reimburse your courier charges (up to Rs.500) in form of Bank deposit. Please take care of the following-Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
Upload the courier receipt in My returns section or attach it to the confirmation email received after return filing
Track your Return Shipment on the Courier Company’s Website

What if the order delivered is no longer required?

Once the order is delivered to you is no longer needed or required. You stand eligible for up to 7 days to request the return of your order if the item(s) in the order are un-open only. We provide return shipping for your order. Returned items are subjected to verification. There will be a restocking fee of Rs.300 or 25% of order value (whichever is greater) and additionally, return shipping charges to be borne by the customer.
If the item(s) in the order(s) are/are opened/used, return under the No Longer Required clause does not apply.

How to claim repair/replacement for products under Seller/Manufacturer’s warranty?

You can claim the product’s warranty by calling or visiting the nearest Service Centre of the product’s Brand. For any issues, please contact us.
*Some products are non-replaceable or non-returnable.

Can I cancel the order when I no longer needed it?

After placing the order, You can cancel the order within 3 hours if you wish to. And in case of requesting a refund, a fee of 3% of the order value will be charged by the bank and the refund will be processed through the same mode within 7 working days. Products can be returned within 24 hours from the day of delivery when the products are unused and no longer needed. A standard restocking fee applies based on the return condition.

When refunds against a return are initiated?

Refunds are initiated when the order is rejected or returned unopened. An item is eligible for return and refund when a manufacturing defect is reported within 24 hours of the order delivery. If a return is initiated within 7 days, a replacement will be made. In case, the customer no longer requires the item. The return will be considered as “No longer wanted”. At this time, a standard return/restocking fee applies.
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Description
  • Weight
  • Dimensions
  • Additional information
  • Add to cart
Click outside to hide the comparison bar
Compare